Refund policy

Jesal Sweet House – Return & Refund Policy

Effective Date: 20 OCtober 2025
Website: https://www.jesalsweet.com
Company Name: Jesal Sweet House (003453417-M)
Location: Puchong, Selangor. Malaysia

1. Overview

At Jesal Sweet House, we take great pride in delivering fresh, handcrafted Indian sweets made with love and care. As all our mithai products are perishable, we follow strict hygiene and quality control measures before dispatch.

This Return & Refund Policy outlines how we handle issues related to damaged, incorrect, or unsatisfactory orders.

2. No Return Policy on Perishable Items

Due to the perishable nature of our products (e.g., sweets, snacks, and food items), we do not accept returns once an order has been delivered.
All sales are considered final to maintain product safety and hygiene standards.

3. Refunds and Replacements

Refunds or replacements may be considered only under the following conditions:

  • The item received was damaged or spoiled upon delivery.

  • The product delivered was incorrect (different from the item ordered).

  • The item was missing from the order.

If any of the above occur, please contact us within 24 hours of receiving your order.

To request a refund or replacement:

Please email us at jesalsweets@gmail.com with:

  1. Your order number

  2. A photo of the product and packaging

  3. A brief description of the issue

Our support team will review your request and get back to you within 1–2 business days.

If approved, we will issue a replacement or refund (in store credit or via the original payment method) within 5–7 working days.

4. Eligibility for Refund/Replacement

Your claim may be rejected if:

  • The complaint is made after 24 hours of delivery.

  • The product was consumed, partially eaten, or tampered with.

  • The damage occurred due to customer mishandling (e.g., improper storage).

  • The delivery was refused or the address provided was incorrect.

5. Cancellation Policy

  • Orders can be cancelled within 1 hour of placement if they have not yet been processed.

  • Once the order is being prepared or dispatched, cancellation is not possible.

  • For prepaid orders, refunds for cancelled items will be processed within 5–7 working days.

6. Delivery Delays

While we strive to deliver on time, occasional delays may occur due to factors beyond our control (e.g., traffic, weather, courier issues).
Refunds for delayed deliveries will be reviewed on a case-by-case basis.

7. Contact Us

For refund or delivery-related concerns, please contact:

📧 Email: jesalsweets@gmail.com
📞 Phone/WhatsApp: +6012-692 6205
🏢 Address: Puchong, Selangor. Malaysia

💛 Our Promise

We value every customer and strive to ensure every mithai from Jesal Sweet House arrives fresh, delicious, and full of love — just the way it’s meant to be.