Privacy policy

Jesal Sweet House – Privacy Policy

Effective Date: 20 October 2025
Website: https://www.jesalsweet.com
Company Name: Jesal Sweet House (003453417-M)
Location: Puchong, Selangor. Malaysia

1. Introduction

At Jesal Sweet House, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from Jesalsweet.com, a Malaysia-based online mithai and confectionery store.

By using our website, you agree to the collection and use of information in accordance with this policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We collect personal and non-personal data to improve your shopping experience and fulfill your orders.

a. Personal Information

When you register, place an order, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Delivery Address

  • Billing Information (credit/debit card, FPX, eWallet, or payment gateway details)

  • Order History and Preferences

b. Non-Personal Information

Automatically collected data may include:

  • Browser type and version

  • Device information

  • IP address

  • Pages visited, time spent, and referral links

  • Cookies and tracking pixels (for analytics and marketing)

3. How We Use Your Information

Your data helps us provide a seamless experience. We may use your information for:

  • Processing and delivering your orders

  • Sending order confirmations and updates

  • Providing customer support

  • Personalizing product recommendations and promotions

  • Improving our website performance and user experience

  • Complying with legal and tax requirements

4. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and cart items

  • Analyze website performance

  • Deliver targeted marketing via platforms like Google, Facebook, or TikTok Ads

You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are turned off.

5. Data Protection and Security

We adopt strict data protection measures to safeguard your personal data:

  • SSL encryption for secure online transactions

  • Limited access to customer data by authorized personnel only

  • Secure payment gateways (FPX, GrabPay, Visa, Mastercard, etc.)

  • Regular system audits and malware protection

However, no method of electronic transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Disclosure of Personal Information

We do not sell or rent your personal data. Your data may be shared only with:

  • Trusted service providers (payment gateways, logistics partners like GrabExpress, Lalamove, etc.)

  • Marketing platforms for Jesal Sweets promotional campaigns

  • Legal authorities when required by Malaysian law

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes stated above or as required by law. After this period, data will be securely deleted or anonymized.

8. Your Rights Under PDPA

You have the right to:

  • Access and correct your personal data

  • Withdraw consent to data processing

  • Request deletion of your data (subject to legal requirements)

  • Opt-out of marketing communications at any time

To exercise these rights, contact us at jesalsweets@gmail.com

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media pages or payment providers). We are not responsible for the privacy practices or content of these external sites.

10. Children’s Privacy

Jesal Sweets does not knowingly collect personal data from individuals under 18 years old. If you believe your child has provided us with personal data, please contact us immediately for deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a revised “Effective Date.” Continued use of the website signifies acceptance of these changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

📧 Email: jesalsweets@gmail.com
🏢 Address: Puchong, Selangor. Malaysia
📞 Phone: +6012-692 6205